Return Policy

Subject to certain exceptions as specified below, we offer a full refund for Bristle Services (i.e., Kits) in the amount of the actual purchase price paid to Bristle (“purchase price”) including any shipping and handling cost plus tax, if any, provided that the order is canceled within twenty-four (24) hours of the purchase. If a refund is requested after twenty-four (24) hours but within fourteen (14) days of purchase of a Kit, if the Sample is not returned to Bristle, we offer a refund in the amount of the Kit purchase price minus a $25 (USD) processing fee. The shipping and handling cost plus tax (if any and where applicable) are non-refundable.

To request a refund, please send a request to Bristle Customer Service using the information specified below. Submit online by email to Refund requests received within fourteen (14) days of the purchase date of a Kit will be issued within forty-five (45) days of the date of request. No refunds will be available on requests received after the expiration of fourteen (14) days of the date of purchase of a Kit. Also, no refund will be available if Bristle determines, in its sole discretion, that you have violated any of these Terms. Kit

Kit Replacement Policy

Upon a customer’s request, Bristle may ship a replacement Kit due to non-usability, damage, or defect, provided that you have not submitted your Sample using the Kit subject to replacement and that the Kit being replaced is purchased within the last twelve (12) months period (“Kit Replacement Policy”). Bristle will not charge any fees in connection with this replacement if it is determined that the cause for such replacement is attributable solely to Bristle (such as, your Sample fails testing and a new Sample is needed or the Kit is damaged). To make a request for Kit replacement, please contact our Customer Service by using the information specified below. Submit online by email to

Terms of Service